PRIVACY POLICY

Last updated: 17.02.2026

This Privacy Policy explains how Sipverse (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit our website, purchase products, attend events or masterclasses, subscribe to our communications, or otherwise interact with our brand.

Sipverse is based in the United Kingdom and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the EU General Data Protection Regulation (EU GDPR) where applicable, and the Privacy and Electronic Communications Regulations (PECR). Sipverse acts as the data controller in respect of the personal data described in this policy.

If you have any questions regarding this Privacy Policy or wish to exercise your rights, you can contact us at:
Email: [Insert privacy contact email]
Location: United Kingdom

The Personal Data We Collect

We may collect identity and contact information such as your name, email address, telephone number, billing address and delivery address when you make a purchase, register for an event, subscribe to communications or contact us directly. Where necessary for events or competitions, we may collect limited additional information such as date of birth to verify eligibility.

We collect transaction information relating to purchases made through our website. Payment details are processed securely by third-party payment providers and we do not store full card details on our systems.

We automatically collect certain technical information when you use our website, including your IP address, browser type, device information and details of how you interact with the site. We may also collect marketing and communications data, including your preferences for receiving marketing and your interaction with our emails.

Where you submit applications for ambassador programmes, competitions or collaborations, we collect the information you choose to provide in connection with those submissions.

How We Collect Your Data

Personal data is collected when you interact directly with us, including when you make purchases, register for events, complete forms, subscribe to newsletters or contact us. We also collect data automatically through cookies and similar technologies when you browse our website. Further details about cookies are provided below.

How We Use Your Personal Data

We use your personal data to fulfil orders, manage payments, deliver products and tickets, respond to enquiries and administer events or masterclasses. We also use it to send marketing communications where you have opted in, to improve our website and services, to analyse performance and engagement, and to comply with legal and regulatory obligations including tax and accounting requirements.

We do not sell your personal data to third parties.

Legal Basis for Processing

We process personal data where it is necessary for the performance of a contract with you, such as processing orders or managing bookings. We also process data where it is necessary for our legitimate interests, including improving our services and growing our brand, provided those interests do not override your rights.

Where required by law, we rely on your consent, particularly for sending marketing communications and placing non-essential cookies on your device. You may withdraw your consent at any time.

We may also process personal data where necessary to comply with a legal obligation.

Sharing Your Personal Data

We may share personal data with trusted third-party service providers who support our operations. These may include payment processors, website and e-commerce platforms, email marketing providers, analytics services, advertising platforms and event ticketing partners. These providers process data on our behalf and are required to protect it in accordance with applicable data protection laws.

Where personal data is transferred outside the United Kingdom or the European Economic Area, appropriate safeguards such as Standard Contractual Clauses are implemented to ensure adequate protection.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Financial and order records may be retained for up to six years to comply with legal and tax requirements. Marketing data is retained until you unsubscribe or withdraw consent. Other information is retained only as long as reasonably required for legitimate business purposes.

Your Rights

If you are located in the United Kingdom or the European Union, you have rights under data protection law. These include the right to request access to your personal data, request correction of inaccurate information, request deletion in certain circumstances, restrict or object to processing, request data portability and withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom or your local supervisory authority within the European Union.

To exercise your rights, please contact us using the details above.

Cookies

Our website uses cookies and similar technologies to ensure site functionality, analyse usage and support marketing activities. Non-essential cookies are only placed on your device where you have provided consent. You can manage your cookie preferences through your browser settings or our cookie consent banner.

Further information may be provided in a separate Cookie Policy.

Children’s Data

Sipverse does not knowingly collect personal data from individuals under the age of 18 without appropriate consent. If we become aware that such data has been collected without consent, we will take appropriate steps to delete it.

Data Security

We implement appropriate technical and organisational measures to protect personal data, including secure hosting, encrypted connections and controlled access to systems. While we take reasonable steps to safeguard data, no method of transmission over the internet is entirely secure.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page with a revised “Last updated” date.